Below is a guide to what time you should expect to receive your tips each week:
Bronze - by 11:00am Saturday for paying members, by 11:30am for free members.
Silver - by 11:00am Saturday.
Gold - by 11:00am Saturday.
Emerald - by 11:00am Saturday.
Saturday Exotics - by 11:30am Saturday (email only).
Saturday Place - by 11:30am Saturday.
Friday Five Best - by 11:00am Friday.
Wednesday Early Mail - by 3:00pm Tuesday.
Saturday Early Mail - by 3:00pm Thursday.
Sunday Early Mail - by 7:00pm Saturday.
Daily Best Bet - by 9:00am every day, except 11:00am Saturdays.
Hong Kong Best Bet - by 1:00pm race day (usually Wednesday and Sunday).
If you haven't received your tips by the time above, refresh your inbox and check all folders, including Junk, Spam and Promotions.
If this fails, please get in touch and we'll have a look into the issue.